Appointments can be scheduled online, by phone, or in person. A valid credit card may be required to hold certain appointments. Walk-ins are welcome but subject to availability.
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. No-shows or cancellations made less than 24 hours in advance may be subject to a cancellation fee of 50% of the scheduled service. Repeat no-shows may result in limited booking privileges.
If you arrive late, your session may be shortened to avoid impacting the next client’s appointment. Full service fees still apply for shortened sessions.
Please notify us of any health conditions, allergies, injuries, or if you are pregnant. Some services may not be appropriate for certain conditions; your therapist or technician will make recommendations accordingly.
Respectful behavior is expected at all times. Any inappropriate conduct will result in immediate termination of the session and may result in refusal of future service. Heads Up Spa maintains the right to refuse service to anyone for inappropriate or unsafe behavior.
Gift cards are non-refundable and cannot be exchanged for cash. Promotional discounts cannot be combined unless otherwise stated.
By receiving services at Heads Up Spa, clients acknowledge that spa treatments carry inherent risks. Clients agree not to hold Heads Up Spa or its staff liable for any injury, condition, or allergic reaction that may result from spa treatments.
Your personal information is kept confidential and will never be shared or sold. Health information is collected only to provide you with safe, personalized services.
Clients under 18 must be accompanied by a parent or guardian and have a signed consent form for most services. Certain treatments may be restricted to adults only.
Heads Up Spa reserves the right to refuse or discontinue service for any reason, including but not limited to health concerns, misconduct, or violation of these terms.
Questions?
Contact us at
(480) 200-8101
or visit us at:
message us at: [email protected]